Skills & Competencies for Policy Processing Clerk, Sr.

Policy Processing Clerk, Sr. job profile

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JOB SUMMARY for Policy Processing Clerk, Sr.

Modifies, updates, and processes existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

JOB RESPONSIBILITIES for Policy Processing Clerk, Sr.

Evaluates information from application for completeness, accuracy, and policy reinstatement. Provides training to less experienced processing clerks. May approve policy if it meets standard criteria.

Policy Processing Clerk, Sr. SALARY RANGE

BASE 50%
$45,248
TOTAL 50%
$45,461
Job Level
A02
Job Code
FA06000817
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Policy Processing Clerk, Sr. Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Policy Processing Clerk, Sr. skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Policy Processing Clerk, Sr.

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Cites different types of insurance policies and describes the advantages and disadvantages of each.
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Level 2 Behaviors
(Light Experience)
Compiles insurance quotes based on customer information and rates for insurance policies.
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Level 3 Behaviors
(Moderate Experience)
Applies risk management techniques to minimize financial impacts in insurance services.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of insurance risk mitigation strategies to drive process improvements.
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Level 5 Behaviors
(Mastery)
Pursues creative initiatives that may differentiate our business and give us a competitive advantage.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -1
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Explains the application of insurance regulatory laws to avoid civil penalties and license suspension.
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Level 2 Behaviors
(Light Experience)
Supports the execution of a legal and regulatory framework to promote strict insurance compliance.
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Level 3 Behaviors
(Moderate Experience)
Performs compliance reviews to determine possible violations and deficiencies in insurance regulations.
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Level 4 Behaviors
(Extensive Experience)
Trains teams on new laws and regulations to reduce liability risks and compliance violations.
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Level 5 Behaviors
(Mastery)
Establishes best practices in creating insurance laws and regulations to prevent frauds and malpractices.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

1 general skill or competency (Job family competency) for Policy Processing Clerk, Sr.

1 Job Family Competencies – Document Processing
Proficiency Level -2
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Lists commonly used intelligent systems and applications used in document processing.
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Level 2 Behaviors
(Light Experience)
Follows applicable standard operating procedures in converting relevant data into digital document formats.
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Level 3 Behaviors
(Moderate Experience)
Works with the document control personnel in handling the processing of document changes.
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Level 4 Behaviors
(Extensive Experience)
Validates and resolves the discrepancies in important documents to ensure accurate processing.
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Level 5 Behaviors
(Mastery)
Leads the processing of data into electronic documents to foster digital transformation.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Policy Processing Clerk, Sr.

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

Summary of Policy Processing Clerk, Sr. skills and competencies

There are 7 hard skills for Policy Processing Clerk, Sr., Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
1 general skills for Policy Processing Clerk, Sr., Document Processing.
7 soft skills for Policy Processing Clerk, Sr., Standard Operating Procedures (SOP), Attention to Detail, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Policy Processing Clerk, Sr., he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Initiative.

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